Refund & Return Policy

This Refund & Return Policy applies to all purchases made through our website.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) is required

To initiate a return, please contact us at: [email protected]

Returns sent without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products
• Gift items or free promotional items
• Items damaged due to misuse, improper handling, or normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the issue

We will evaluate the case and provide an appropriate solution, which may include a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to be processed

We reserve the right to issue partial refunds depending on the condition of the returned item.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us via email.

Shipping Costs

• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item)

Flexible Resolution

We understand that every situation may be different.

While we follow the policy above, we may, at our sole discretion, offer alternative solutions such as partial refunds or replacements to ensure a fair resolution.

Contact Information

If you have any questions about returns or refunds, please contact us:

Email: [email protected]

We aim to respond within 24–48 hours.